Why Communication is so Vital in an Employment Environment
Communication is always important in any employment environment even if you do not deal with customers directly. To explore the overall need for it one should first consider the kind of job environment they work in and what their customers and coworkers are like.
If you're in sales or are a receptionist then you will primarily be talking with customers and coworkers. The customer is very important to a salesperson so the ability to communicate with them is vital to your company's reputation and success. If a person comes into your store angry about a product you sold them and demanding a refund you are not going to tell your customer to take a hike. You're going to want to help that person as much as possible to find a remedy to the situation.
The people you work with are also important because you depend on them to do their jobs just as much as they depend on you to do yours. Being nice to coworkers and treating them fairly will make the day go by more smoothly than if you gave them the cold shoulder. If a coworker asks you to help him find something then do everything within your power to help him as long as it does not infringe on your work.
Try your best to keep personal opinions about politics and religion out of the work environment because this will only breed more trouble than unity unless of course your job involves politics and religion in which case opinions are welcome with open arms. Discuss issues you have with coworkers privately so as not to humiliate them and always keep in mind grievances that are affecting the productivity of yourself and others. Avoid offensive or derogatory remarks and keep the conversation to issues related to job performance.
The ability to communicate with management is paramount if you wish to remain employed for an extended period of time and never ignore your boss because if he tells you to do something he will expect you to do it. Don't be afraid to ask for help or clarification if the task given is to hard to accomplish yourself or is unclear.
Learning to communicate is wise for people who work in dangerous jobs, particularly in the event of a crisis due to some unforeseen disaster like an active shooter or a major chemical spill. Not knowing the jargon and phrases specific to the job will prove detrimental to your pay check or survival.
