Why a Manager needs to Communicate well with Staff
There is a running theme among the working population that managers tend to think themselves above their staff, and therefore do not communicate with them. Managers and staff need to have good communication in order to keep a company running smoothly. Without good communication, it is often bad for the company, which is ultimately bad for the managers and staff. This is true whether you are running a small retail shop, or a large corporation.
The most visible communication between manager and staff that can often be seen is that of a retail shop. The manager has several things that must be communicated to the staff. The staff needs to know what discounts they can offer without a manager's approval. They need to know what they can accept as returns. They also need to know how to reach the manager in case a customer wants more than what they can give. If any of these things are missing, the staff will not be able to give adequate customer service, and the customers may start taking their business elsewhere. This is ultimately bad for the company, who loses business not only from that customer, but also from any of their friends or family that they tell about the problem. All of this comes into play simply because a manager did not communicate openly with their staff.
There may be other issues that arise because of poor communication as well. These include such things as problems carrying through with company policy, ultimately resulting in poor performance on the part of the workers through no fault of their own. The staff also needs to know that they can rely on their manager to back them up in case of problems. There are some managers that leave everything to their staff to handle, even when they themselves are supposed to be handling it. The staff may find themselves not knowing what to do, and unable to handle situations that they have not been trained to handle.
When a manager has good communication with their staff, there is never any question as to what corporate policy is. There is also never any problem in handling customer complaints because everyone is trained well in how to handle these things. In the end, the company runs more smoothly, because everybody is on the same page.
