Transmission Repairs – Shop
Normally I'm a big supporter of the independent repair garage. I've worked in them, managed them, and believe in them. For most things. Not for transmission repairs.
Todays transmission is much more sophisticated than the three speed automatic found in the average car as recently as the 90's. Computer controlled, multi-speed overdrive transmissions are found in everything from the smallest cars to the largest trucks. These transmissions require servicing by technicians who have not only studied them, but who have the proper tools. Tools not likely found in the small shop where the need for a special tool might arise once in two years.
This is not to say that the small shop mechanic isn't a capable repairman. Quite the contrary, a great many of these guys are extremely skilled in their craft and "can fix anything". Provided that is, that the manual is available, the tools to perform the task are owned, or can be readily purchased, rented or borrowed, and the vehicle owner has the time and money for the mechanic's education.
As in any other transaction, a car owner with a transmission problem should do some research before sending the car anywhere for repairs. Check with friends and co-workers who may have used a shop in the area and can offer advice on their expertise. Look for older established transmission shops , and if possible take a drive by and see what's in the parking lot. If there's nothing but older cars there waiting for repairs keep looking. An up to date shop will have newer cars in the lot, which is a likely indicator that the technicians are trained in the latest technologies. This shop is also likely to be clean and exhibiting obvious signs of pride of ownership. When a shop is found it's time to talk to the owner or service manager and discuss your car. Find out what the warranty is, and how long they would expect to have your car. See if they can provide recommendations from owners of cars similar to yours that they have repaired. Another suggested way to get an idea of the trustworthiness of a repair facility is to check with the local Better Business Bureau or Angie's' List.
It should also be mentioned that many cars are not equipped with automatic transmissions. These manual transmissions haven't changed much in many years. Transmission shops, while perfectly capable and equipped for these transmission repairs, may not have seen as many of these as the local repair shop. In this instance one would do well to research both the transmission shop and the repair garage and let the results dictate where to take the car.
