How to keep from getting Cheated by an Auto Body Shop
As the owner of a collision repair facility, I see people every day who either have been cheated (by a shop or by their insurance company) are about to get cheated (by the aforementioned)or THEY are trying to cheat someone (normally an insurance company).
To avoid being cheated do some of the following:
1. Get multiple estimates. This is not primarily so that you can compare price. If your vehicle has been in any kind of accident above a simple dent or scratch, the shop more than likely can only give you a VISIBLE damage quotation. Not until the job is complete can they give you a final dollar amount. This step is used to check the shops out. See what kind of equipment they have (paint booth, frame machine, measuring system), how are the techs certified and what kind of on-going training does the shop provide, what kind of warranty do they provide. Do you feel comfortable with the staff, did they answer your questions to your satisfaction.
2. Ask around. Friends, co-workers, relatives who did they use and what were the results. Asking insurance companies is OK, but remember they are paying the bill so they may have agreements in place with shops that limit the work the shops are allowed to do.
3. Monitor the repairs. Call and check up on your vehicle (if you haven't been kept up to date by the shop) Have them e-mail you images of your car being repaired. (Some shops routinely post this information on their website) Come by and take a look. Keep in mind that some shops insurance regulations prevent anyone other than an employee in work areas, so check with the shop first.
4. Know how the system works. This could take up several pages but the basic scenario goes like this: You're in an accident, the insurance adjuster writes an estimate, you take the car to the shop of your choice, the shop writes an estimate, the shop disassembles your vehicle and calls the adjuster back out for a re-inspection, the shop completes the repairs, the shop finalizes the bill with you and the insurance company, you pick up your vehicle.
If you ask questions and are active in the process, you will reduce the chances you will be cheated. If something sounds to good to be true, or you don't understand ask more questions.
