ALT-6 How to Avoid Scams at an Automotive Repair Shop
Virtually all scams contain one or both of two elements: (1) Charging you for work that was never done, or (2) Convincing you of the need for unnecessary and often overpriced repairs. Here are five different types of scams you could run into and ways to avoid them:
- Unnecessary replacement of parts.
If the mechanic says your car needs a replacement part, ask to be shown which part needs replacing and use a marker or some means to distinguish it later. Always let the mechanic know that you want the old part back-this way you know the item was actually replaced. If you're still mistrustful, you can always have the part looked at by another mechanic to make sure it was defective, and unless there is a core charge or fee to dispose of the item then its still yours. Keep your broken or worn out part and maybe get a second opinion
- Charge for unauthorized work.
Always request a repair estimate or work order that itemizes everything you've authorized. Don't sign a work order unless it's completely filled out and you understand what it says. Generally the cost of the repair should vary above the original estimate by no more than 10%. Before authorizing even more work, make sure you know the exact dollar amount. Never tell your mechanic, "Do whatever is necessary."
- Your valuables, are your responsibility.
Never leave valuables in the car. Virtually all shops refuse to take responsibility for any personal items left in the vehicle, including small change.
- Charge for unnecessary work. Be wary of shops that advertise extremely low-priced services. Often, these "loss leaders" are designed to get you in the door so they can sell you more expensive and often unneeded repairs at inflated prices. Be skeptical when the person advising you of extra repairs is not the one doing the work. Ask to speak directly to the mechanic so he or she can explain how the problem was discovered and where it's located and any solution or option you have.
- Misdiagnosis of a problem. When a mechanic provides a diagnosis of your car's problem,don't be afraid to ask questions. Make sure the diagnosis agrees with the symptoms. If your engine alert light is on, ask what causes that problem. Check temperature and oil pressure warning lights immediately. If you're not sure, read your owner's manual and don't continue driving until you understand the warning's significance.
A good way not to be scammed by any automotive repair shop, and particularly for any expensive repair, is to get a second opinion. This is especially important when it comes to automatic transmission repairs where it's difficult to tell if the mechanic is being honest about repair work. If you can still drive the car, just take it to another shop and see if you get the same diagnosis. If the second shop suggests a different repair, you should ask about the repairs recommended by the first shop-it could be a case of something being overlooked by the first shop, the second one, or both.
